Methodology Rollout
Two delivery methodologies, one account, two organisations
Global enterprise services account · ServiceNow · PowerBI · Microsoft 365 · Excel
Two delivery methodologies ran on the same account at the same time — the one my employer mandated and the one the client mandated. Both were compulsory. They disagreed on process, terminology and what got reported when.
The people expected to follow them sat in two different organisations and shared no manager, which meant the result could not be issued as an instruction. It had to be adopted.
- Mapped both methodologies against each other and identified every point where they conflicted
- Defined one operating model that satisfied both, with rules for which took precedence where they diverged
- Delivered training to staff on both sides of the account
- Ran coaching and support through the whole adoption period rather than handing over documentation and leaving
- Set up service management and reporting so the model was visible in the tools people already used
Mapped the conflicts
Every point where the two frameworks disagreed, and a rule for which one took precedence.
Built the adoption plan
Who had to change what, in which order, across two organisations that shared no manager.
Trained both sides
Sessions for my employer's staff and the client's, to the same standard.
Coached through the dip
Support held through the weeks where people revert to the old way — not a handover and a goodbye.
Made it visible
Reporting set up so the model showed up inside the tools people already opened every day.
Ran on
The next case file is yours.
Thirty minutes, no pitch. Tell me what's breaking and I'll tell you which of the three it is.