Reporting and KPI Dashboards
One source per metric, a fixed cycle, and 40% less time spent reporting
Global enterprise services account, 7+ teams across 5+ countries
Reporting was assembled by hand, by several people, from several sources, every cycle. It consumed a large share of a global team's week, and the numbers did not always agree with each other by the time they arrived.
- Audited what was being reported, who produced it, and who actually read it
- Designed a reporting framework with one source per metric and a fixed cycle
- Built the dashboards and reporting views the framework ran on
- Cut reporting time across the global team by 40% and improved visibility between departments
Audited what was reported
What existed, who produced it, and — the useful question — who read it.
Cut what nobody read
The fastest saving available, and the one nobody wants to be the person to propose.
One source per metric
So two reports could no longer disagree about the same number.
Fixed the cycle
Nothing assembled on demand. The week it is due is the week it is built.
Built the dashboards
So the framework had somewhere to live rather than being a document.
Ran on
The next case file is yours.
Thirty minutes, no pitch. Tell me what's breaking and I'll tell you which of the three it is.